Treating Customers Fairly


Independent Financial Advisor from Ascot LloydAscot Lloyd Financial Services Ltd is committed to treating our customers fairly and our commitment to you is that we will ensure:

  • All clients understand the services we offer and how we are remunerated
  • All clients receive the same initial documents
  • Advisers apply certain minimum standards to all advised sales (fact-finds/timely reports)
  • Where advice is provided, we take time to understand our customers situation and ensure that our advice is suitable and appropriate
  • Service standards for both active and dormant clients
  • Clients understand risks/charges/penalties and limitations of their contracts.
  • Any advertisements are fair and not misleading
  • All complaints are dealt with in a positive and fair manner
  • When any mistakes are made (on both sides), regular communication continues until the matter is fully resolved
  • We understand that some clients require additional assistance and also have limitations
  • All staff receive appropriate training and are competent for the role they undertake within the firm







Latest News


Wed, 08 Sep 2010 15:50:00 +0100
Transocean slams BP's 'self-serving' Gulf of Mexico disaster report
(Update) A BP report found a 'number of parties' share the blame for the Deepwater Horizon but Transocean and Halliburton have hit back at the 'flawed' report. 
Wed, 08 Sep 2010 15:00:00 +0100
Economic growth slowing but remains 'robust', says think tank
UK growth was 0.7% in the three months ending in August, down from 1.3% in the three months ending in July, according to estimates from NIESR.
Wed, 08 Sep 2010 12:19:16 +0100
European debt worries re-emerge as Ireland extends guarantees
Fears that the high levels of debt in peripheral European countries could cause yet another shock in the markets have re-emerged.
More Financial News from Ascot Lloyd